SUEZ SA — 20 Power Automate Robots in Production Nationwide

A Strategic Partnership of Over 3 Years with SUEZ SA

SUEZ SA, world leader in water management and environmental services, relied on Sinorfi to transform its most time-consuming operational processes. The mission covers the design, development and deployment of Power Automate robots on critical business processes at national scale.

• Mission scope20 Power Automate robots covering HR, Finance, Purchasing, Water Quality and User Communication processes — across all of France.
• Dedicated multidisciplinary teamProject Manager, Business Analysts and Power Platform Developers — a Sinorfi team fully dedicated to the SUEZ account.
• Full Build & Run modelSinorfi handles the full cycle: functional analysis, development, testing, production deployment and ongoing MCO support.
• Partnership renewed since 2023SUEZ's trust is reflected in a contract renewed each year — evidence of Sinorfi's delivery quality and operational mastery.

Tech stack: Power Automate · Power Apps Canvas · SharePoint Online · Microsoft 365 · OCR / PDF Extraction · Automated Outlook · DocuSign · GEDICOM

Case 1 — National citizen alerts: zero manual intervention

SUEZ Eau France · Grand Ouest, PACA regions and beyond

Context and challenge

• Agents had to manually trigger each SMS, voice and email campaign to notify users of an outage or upcoming works.
• A lengthy, error-prone process that could not scale to the volumes of the entire country.
• No traceability or reporting on sent campaigns.
• Heavy reliance on human availability to trigger alerts in real time.

Solution deployed by Sinorfi

• Power Apps — Interface agentCustom Canvas application allowing agents to configure and submit an alert campaign in a few clicks, via secure SSO.
• Robot Power AutomateTriggered on receipt of the email generated by the app — extracts data, queries the PDS database, imports contacts and launches the GEDICOM campaign.
• Automatic multichannel notificationSending SMS, voice messages and emails to all users in the affected area — complete traceability of every campaign.
• SharePoint archiving & reportingAutomatic deposit of campaign files, confirmation screenshot and TPMC platform update for regulatory archiving.

Execution flow

Agent configures alert → Email generated by Power Apps → Robot detects & extracts → PDS database query → SMS / voice / email campaign → SharePoint archiving

Case 2 — Drinking water analysis reports at national scale

SUEZ SA · Water quality · 5 regions · 3 processing runs/day

Context and challenge

• Hundreds of PDF reports received each month from accredited drinking water and sanitation laboratories.
• Entirely manual classification: time-consuming, prone to filing errors and not regulatorily traceable.
• Multi-region scope without a unified process: Auvergne-Rhône-Alpes, Est, Sud Île-de-France, Occitanie, Paris Seine Ouest.
• Regulatory obligation to trace water quality data — audit trail required by health authorities.

Solution deployed by Sinorfi

• Smart email readingThe robot monitors dedicated Outlook mailboxes and detects each incoming report — automatic identification of the sending laboratory and type (drinking water / sanitation).
• Extraction & classification PDFPDF content analysis — extraction of classification criteria (region, control type, lab reference) to file each report in the correct SharePoint subfolder.
• Arborescence SharePoint nationaleRigorous structure by region and report type — normalised classification and automatic renaming according to SUEZ regulatory references.
• Saisie Excel & traçabilitéData extracted and automatically entered into the drinking water and sanitation Excel reference files — complete audit trail and guaranteed regulatory compliance.

Execution flow — 3×/day (10am · 1:30pm · 4pm)

Lab email received in Outlook → PDF detection & OCR → Region / type classification → SharePoint filing → Excel reference entry → Regulatory audit trail

Transferability: from SUEZ to other sectors

The robots and methodologies developed for SUEZ can be directly transposed to other organisations, with the necessary sector-specific adaptations.

Results: measurable operational transformation

• Zero manual intervention on notification cycles — The robot manages a complete citizen alert campaign end to end — from agent submission to regulatory archiving — in minutes, with no human intervention.
• Automatic processing 3 times a day — compliance guaranteed — Water analysis reports are processed at 10am, 1:30pm and 4pm without human intervention. Normalised classification and automatic Excel entry ensure the regulatory traceability required by health authorities.
• National scalability — from region to all of France — The robots cover multi-regional scopes (5 regions for water reports) and millions of potential users for citizen alerts, with no increase in human workload.
• 3 years of renewed strategic partnership — SUEZ SA's trust in Sinorfi is demonstrated by a Build & Run contract renewed over time, covering corrective and evolutionary maintenance of the entire production robot fleet.
• Directly transferable expertise — The methodologies, automation patterns and MCO practices developed for SUEZ provide a reusable reference for any document process automation project with strong regulatory constraints.