The Sinorfi Service Center.
Managed, certified delivery.
Our Service Center (CDS) industrializes the implementation, maintenance and support of your IBM Maximo platforms. Delivery governed by service commitments, operated by certified teams and audited to ISO 9001 and ISO 27001 standards.
An IBM partner for over ten years, Sinorfi leverages the IBM Maximo Application Suite ecosystem to deliver high-value projects, from integration to run. Our partner status gives us access to resources, certifications and vendor support — directly benefiting the reliability of your platform.
Certified delivery,
matching your IT department's standards.
Our quality and security commitments are not mere statements: they are audited and renewed against the most recognized ISO standards.
ISO 9001
Our delivery processes are structured, measured and continuously improved. Every engagement follows a documented quality framework, from scoping to acceptance.
- Documented, traceable processes
- Quality review at every milestone
- Measured continuous improvement
ISO 27001
The confidentiality, integrity and availability of your data are protected by a compliant information security management system.
- Access and authorization management
- Data encryption and protection
- Continuity plan and traceability
An industrialized delivery model.
The Sinorfi CDS pools our experts, methods and tools to cover the entire lifecycle of your Maximo platforms — with a single point of contact and clear commitments.
Build & integration
Implementation, configuration, version upgrades (MAS 8 → 9) and add-on development, delivered fixed-price or as technical assistance.
Run & AMS
Application maintenance, functional and technical support, incident and change management — during business hours or 24/7.
Support & SLA
Formalized service commitments: priority levels, response and resolution times, periodic reporting.
Data & migration
Data migration, quality, integration and ETL flows to make your master data reliable and secure your transitions.
Security & governance
Access management, ISO 27001 compliance, environment separation and full traceability of interventions.
Skills transfer
Documentation, runbooks and training sessions to make your internal teams autonomous over time.
Three ways to work
with the CDS.
From fixed-price projects to a managed service center, we adapt the contractual model to your maturity and constraints.
Managed Service Center
We operate your Maximo platform end to end, with outcome commitments, SLAs and reporting. You keep control, we own the delivery.
- Service commitment (SLA)
- Single point of contact
- Periodic reporting
Technical assistance
Maximo experts embedded in your teams, on a managed time-and-materials basis. Ideal to temporarily strengthen your delivery capacity.
- Certified profiles on demand
- Fast ramp-up
- Managed by you
Fixed-price project
A defined scope, a firm price, clear milestones. We carry the outcome commitment on a time-bound project.
- Firm price and scope
- Outcome commitment
- Milestones and acceptance
SLAs that are measured,
not just promised.
Our service levels are contractualized and tracked in transparent reporting. Indicative values, to be adjusted to your contract.
A French-speaking
nearshore model.
The CDS combines proximity in France with delivery capacity in North Africa — for an optimal balance of cost, quality and language.
France
Project management, client relationship and senior expertise close to your business and IT teams.
Tunis · North Africa
French-speaking teams certified in IBM Maximo and data. Optimized cost model, guaranteed delivery quality.
International
Ability to operate on international programs, coordinated with your sites and time zones.
Entrust your Maximo run
to a certified service center.
An audit of your current situation, scoping of a service model or simply an exploratory conversation — one of our delivery managers will call you back within 24h.
What sets us apart
- ISO 9001 & 27001 certified Audited quality and security, not just declared.
- IBM Business Partner Access to Maximo vendor resources and support.
- French-speaking nearshore France & North Africa — proximity and controlled cost.