Telecom Sector · Operations & Support

Digital solutions for
telecom & network operations.

Sinorfi supports telecom operators in digitalising operations, asset management, field applications, IT support, data and SI integration.

+20 yrs
Experience
+50
Consultants
+100
Projects
Silver
IBM Partner
Successful deployment Operator · 1,200 technicians
IBM
IBM Maximo EAM IBM Silver Partner 2014
Recognised expertise
IBM Maximo / MASIBM Silver PartnerField applicationsITSM & TicketingSI / EAM integration
Our expertise

What we do for telecom

Two key areas of expertise, one goal: digitalising your field operations, support and governance.

01

Field applications and network operations

Field teams need to consult, execute, document and relay reliable information from intervention sites. Field applications improve traceability, reduce re-entry and facilitate coordination with support and back-office teams.

02

Support, ticketing and service continuity

Telecom environments generate many tickets, requests and incidents. N1 support automation, ticket qualification, contextual escalation and ITSM tool integration can improve responsiveness and handling quality.

Context

The challenges of the telecom sector

Telecom operators manage distributed infrastructure, field interventions, critical equipment, support tools, ticketing systems and high continuity requirements. Service quality depends on coordination between field, support, supervision, maintenance and information system teams.

Our answer

Sinorfi supports these organisations on business applications, IBM Maximo, EAM, data, ITSM, automation, SI integration and operational governance solutions.

Use cases

Telecom use cases

Field intervention management
Mobile or web applications for technicians
N1 support and ITSM ticketing
Incident qualification and escalation
Asset and network equipment management
Operational dashboards
EAM, ITSM, BI and third-party system integration
Instruction tracking and service continuity
Let's talk about your project

Digitalise your telecom operations

Let's identify the priority levers to improve your field applications, support processes and operational governance.

FAQ

Frequently asked questions

Yes. Sinorfi adapts its IBM Maximo, EAM, data, SI integration, business applications and automation expertise to the sector's specific constraints.

Yes. A diagnostic or pilot helps frame the need, validate priority use cases and reduce risk before a wider deployment.