IBM Maximo Support: secure, maintain and evolve your EAM environment.
Sinorfi supports organizations with IBM Maximo support, AMS, functional and technical assistance, incident resolution and continuous EAM improvement.
The challenges you face
After deployment, IBM Maximo becomes a central system. Its stability is essential and every incident or malfunction directly impacts operational teams.
Recurring incidents left unresolved
The same anomalies recur without lasting fixes. Structured support identifies root causes and provides lasting corrections.
Lack of visibility on SLA
Without a support dashboard, it is difficult to measure processing times, user satisfaction and service commitment compliance.
Dependence on a few internal experts
When support relies on one or two people, any absence or departure weakens the environment. Sinorfi secures and capitalizes Maximo knowledge.
Evolutions blocked for lack of support
Without evolutionary AMS, improvement requests accumulate. Sinorfi provides corrective and evolutionary support to continuously progress the environment.
Structured and lasting IBM Maximo support
From incident qualification to evolutionary support, Sinorfi covers the full spectrum of IBM Maximo support with a continuous improvement mindset.
Functional user support
User assistance on Maximo modules: work orders, assets, inventory, maintenance plans, workflows, reports and dashboards.
Technical support & integrations
Handling technical anomalies, APIs, interfaces, environments, access rights, performance and data flows.
Corrective AMS
Root cause identification, bug fixes, solution documentation and recurrence prevention.
Evolutionary AMS
Minor evolutions, workflow optimizations, business rule additions, report improvements and configuration changes.
N1 / N2 / N3 support
Request qualification and routing by complexity — from user support to expert level with controlled escalation.
Management & continuous improvement
Support reporting, indicator review, recurring pain point identification and quarterly improvement plan.
Benefits of structured Maximo support
Our intake and resolution process
Structured, traceable support focused on lasting problem resolution.
Qualification
Request reception and qualification: type (incident/request), criticality, affected module and operational impact.
Analysis
Root cause investigation: logs, data, configuration, workflows, interfaces and environment context.
Resolution
Functional or technical correction, workaround proposal if needed, and validation with the affected user.
Documentation
Solution capitalization, knowledge base update and internal procedure enrichment.
Prevention
Identification of recurring patterns, proposal for lasting improvements and correction plan for underlying causes.
Reporting & management
Periodic summary of support indicators, SLAs, volumes, trends and improvement priorities.
Why choose Sinorfi for your Maximo support?
Since 2003, Sinorfi has been 100% focused on IBM Maximo and EAM. Our support team knows every module, every integration and every industrial use case — enabling us to act quickly and precisely.
Frequently asked questions
Yes. Sinorfi can support corrective, evolutionary, functional and technical AMS for IBM Maximo and Maximo Application Suite.
Yes. Interfaces, APIs, data flows, exchange errors and connected systems can be included in the support scope.
Yes. Sinorfi can address a specific issue, a situation audit or provide regular assistance depending on the need.
Corrective AMS addresses existing bugs and anomalies (fixes, recurrence prevention). Evolutionary AMS covers new features, optimizations, business rules and minor functional or technical changes.
After the initial diagnostic (1-2 weeks), the contract is operational within 2-4 weeks: environment knowledge ramp-up, ticketing tool setup and SLA formalization.
Yes. Sinorfi provides support for Maximo 7.x, MAS 8.x and MAS 9.x environments with consultants trained and certified on each version, including Manage, Mobile and Health modules.
Stabilize your IBM Maximo support
Let's discuss your request volumes, recurring pain points, support organization and improvement priorities.