{"id":645,"date":"2026-06-09T11:18:30","date_gmt":"2026-06-09T11:18:30","guid":{"rendered":"https:\/\/sinorfi.com\/cas-clients\/suez-rpa-power-automate\/"},"modified":"2026-06-24T14:21:35","modified_gmt":"2026-06-24T14:21:35","slug":"suez-rpa-power-automate","status":"publish","type":"cas_client","link":"https:\/\/sinorfi.com\/en\/cas-clients\/suez-rpa-power-automate\/","title":{"rendered":"SUEZ SA \u2014 20 Power Automate Robots in Production Nationwide"},"content":{"rendered":"<figure class=\"s2-cas-feature-img\"><img decoding=\"async\" src=\"https:\/\/sinorfi.com\/wp-content\/uploads\/etude-de-cas\/suez-power-automate-alertes-citoyennes-analyse-eau.png\" alt=\"Automatisation des alertes citoyennes et des rapports d&apos;analyse d&apos;eau avec Microsoft Power Automate pour SUEZ\" loading=\"eager\" \/><\/figure>\n<h2>A Strategic Partnership of Over 3 Years with SUEZ SA<\/h2>\n<p>SUEZ SA, world leader in water management and environmental services, relied on Sinorfi to transform its most time-consuming operational processes. The mission covers the design, development and deployment of Power Automate robots on critical business processes at national scale.<\/p>\n<ul class=\"s2-feature-list\">\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><circle cx=\"12\" cy=\"12\" r=\"5\"\/><circle cx=\"12\" cy=\"12\" r=\"1\"\/><\/svg><\/span>Mission scope<\/strong>20 Power Automate robots covering HR, Finance, Purchasing, Water Quality and User Communication processes \u2014 across all of France.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"\/><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"\/><path d=\"M16 3.13a4 4 0 0 1 0 7.75\"\/><\/svg><\/span>Dedicated multidisciplinary team<\/strong>Project Manager, Business Analysts and Power Platform Developers \u2014 a Sinorfi team fully dedicated to the SUEZ account.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M12 1v4M12 19v4M4.2 4.2l2.9 2.9M16.9 16.9l2.9 2.9M1 12h4M19 12h4M4.2 19.8l2.9-2.9M16.9 7.1l2.9-2.9\"\/><\/svg><\/span>Full Build &amp; Run model<\/strong>Sinorfi handles the full cycle: functional analysis, development, testing, production deployment and ongoing MCO support.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"23 4 23 10 17 10\"\/><polyline points=\"1 20 1 14 7 14\"\/><path d=\"M3.51 9a9 9 0 0 1 14.85-3.36L23 10M1 14l4.64 4.36A9 9 0 0 0 20.49 15\"\/><\/svg><\/span>Partnership renewed since 2023<\/strong>SUEZ's trust is reflected in a contract renewed each year \u2014 evidence of Sinorfi's delivery quality and operational mastery.<\/li>\n<\/ul>\n<p><strong>Tech stack:<\/strong> Power Automate \u00b7 Power Apps Canvas \u00b7 SharePoint Online \u00b7 Microsoft 365 \u00b7 OCR \/ PDF Extraction \u00b7 Automated Outlook \u00b7 DocuSign \u00b7 GEDICOM<\/p>\n<h2>Case 1 \u2014 National citizen alerts: zero manual intervention<\/h2>\n<p><em>SUEZ Eau France \u00b7 Grand Ouest, PACA regions and beyond<\/em><\/p>\n<h3>Context and challenge<\/h3>\n<ul>\n<li>Agents had to manually trigger each SMS, voice and email campaign to notify users of an outage or upcoming works.<\/li>\n<li>A lengthy, error-prone process that could not scale to the volumes of the entire country.<\/li>\n<li>No traceability or reporting on sent campaigns.<\/li>\n<li>Heavy reliance on human availability to trigger alerts in real time.<\/li>\n<\/ul>\n<h3>Solution deployed by Sinorfi<\/h3>\n<ul class=\"s2-feature-list\">\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"5\" y=\"2\" width=\"14\" height=\"20\" rx=\"2\"\/><line x1=\"12\" y1=\"18\" x2=\"12\" y2=\"18.01\"\/><\/svg><\/span>Power Apps \u2014 Interface agent<\/strong>Custom Canvas application allowing agents to configure and submit an alert campaign in a few clicks, via secure SSO.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"2\"\/><rect x=\"9\" y=\"9\" width=\"6\" height=\"6\"\/><line x1=\"9\" y1=\"1\" x2=\"9\" y2=\"4\"\/><line x1=\"15\" y1=\"1\" x2=\"15\" y2=\"4\"\/><line x1=\"9\" y1=\"20\" x2=\"9\" y2=\"23\"\/><line x1=\"15\" y1=\"20\" x2=\"15\" y2=\"23\"\/><line x1=\"20\" y1=\"9\" x2=\"23\" y2=\"9\"\/><line x1=\"20\" y1=\"14\" x2=\"23\" y2=\"14\"\/><line x1=\"1\" y1=\"9\" x2=\"4\" y2=\"9\"\/><line x1=\"1\" y1=\"14\" x2=\"4\" y2=\"14\"\/><\/svg><\/span>Robot Power Automate<\/strong>Triggered on receipt of the email generated by the app \u2014 extracts data, queries the PDS database, imports contacts and launches the GEDICOM campaign.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 8A6 6 0 0 0 6 8c0 7-3 9-3 9h18s-3-2-3-9\"\/><path d=\"M13.73 21a2 2 0 0 1-3.46 0\"\/><\/svg><\/span>Automatic multichannel notification<\/strong>Sending SMS, voice messages and emails to all users in the affected area \u2014 complete traceability of every campaign.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"21 8 21 21 3 21 3 8\"\/><rect x=\"1\" y=\"3\" width=\"22\" height=\"5\"\/><line x1=\"10\" y1=\"12\" x2=\"14\" y2=\"12\"\/><\/svg><\/span>SharePoint archiving &amp; reporting<\/strong>Automatic deposit of campaign files, confirmation screenshot and TPMC platform update for regulatory archiving.<\/li>\n<\/ul>\n<h3>Execution flow<\/h3>\n<p>Agent configures alert \u2192 Email generated by Power Apps \u2192 Robot detects &amp; extracts \u2192 PDS database query \u2192 SMS \/ voice \/ email campaign \u2192 SharePoint archiving<\/p>\n<h2>Case 2 \u2014 Drinking water analysis reports at national scale<\/h2>\n<p><em>SUEZ SA \u00b7 Water quality \u00b7 5 regions \u00b7 3 processing runs\/day<\/em><\/p>\n<h3>Context and challenge<\/h3>\n<ul>\n<li>Hundreds of PDF reports received each month from accredited drinking water and sanitation laboratories.<\/li>\n<li>Entirely manual classification: time-consuming, prone to filing errors and not regulatorily traceable.<\/li>\n<li>Multi-region scope without a unified process: Auvergne-Rh\u00f4ne-Alpes, Est, Sud \u00cele-de-France, Occitanie, Paris Seine Ouest.<\/li>\n<li>Regulatory obligation to trace water quality data \u2014 audit trail required by health authorities.<\/li>\n<\/ul>\n<h3>Solution deployed by Sinorfi<\/h3>\n<ul class=\"s2-feature-list\">\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"\/><polyline points=\"22 6 12 13 2 6\"\/><\/svg><\/span>Smart email reading<\/strong>The robot monitors dedicated Outlook mailboxes and detects each incoming report \u2014 automatic identification of the sending laboratory and type (drinking water \/ sanitation).<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><line x1=\"10\" y1=\"9\" x2=\"8\" y2=\"9\"\/><\/svg><\/span>Extraction &amp; classification PDF<\/strong>PDF content analysis \u2014 extraction of classification criteria (region, control type, lab reference) to file each report in the correct SharePoint subfolder.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M22 19a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h5l2 3h9a2 2 0 0 1 2 2z\"\/><\/svg><\/span>Arborescence SharePoint nationale<\/strong>Rigorous structure by region and report type \u2014 normalised classification and automatic renaming according to SUEZ regulatory references.<\/li>\n<li><strong><span class=\"s2-fi-ico\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"18\" y1=\"20\" x2=\"18\" y2=\"10\"\/><line x1=\"12\" y1=\"20\" x2=\"12\" y2=\"4\"\/><line x1=\"6\" y1=\"20\" x2=\"6\" y2=\"14\"\/><\/svg><\/span>Saisie Excel &amp; tra\u00e7abilit\u00e9<\/strong>Data extracted and automatically entered into the drinking water and sanitation Excel reference files \u2014 complete audit trail and guaranteed regulatory compliance.<\/li>\n<\/ul>\n<h3>Execution flow \u2014 3\u00d7\/day (10am \u00b7 1:30pm \u00b7 4pm)<\/h3>\n<p>Lab email received in Outlook \u2192 PDF detection &amp; OCR \u2192 Region \/ type classification \u2192 SharePoint filing \u2192 Excel reference entry \u2192 Regulatory audit trail<\/p>\n<h2>Transferability: from SUEZ to other sectors<\/h2>\n<p>The robots and methodologies developed for SUEZ can be directly transposed to other organisations, with the necessary sector-specific adaptations.<\/p>\n<div class=\"s2-table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Dimension<\/th>\n<th>SUEZ mission (reference)<\/th>\n<th>Application to other sectors<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Volume &amp; scope<\/td>\n<td>20 robots on critical SUEZ France processes<\/td>\n<td class=\"s2-td-winner\">Phased deployment: pilot \u2192 national rollout in waves<\/td>\n<\/tr>\n<tr>\n<td>Document types<\/td>\n<td>Lab reports, user correspondence, purchase orders, operations reports<\/td>\n<td class=\"s2-td-winner\">Invoices, administrative documents, HR files, correspondence, contracts<\/td>\n<\/tr>\n<tr>\n<td>Automations<\/td>\n<td>Multi-channel alerts, PDF classification, Outlook routing, Excel entry<\/td>\n<td class=\"s2-td-winner\">Incoming mail processing, document archiving, approval workflows<\/td>\n<\/tr>\n<tr>\n<td>Security &amp; compliance<\/td>\n<td>GDPR, customer data privacy, regulatory auditability<\/td>\n<td class=\"s2-td-winner\">ISO 27001, data sovereignty, legal traceability, audit trail<\/td>\n<\/tr>\n<tr>\n<td>Technical platform<\/td>\n<td>Power Automate + SharePoint Online tenant SUEZ<\/td>\n<td class=\"s2-td-winner\">Power Automate + SharePoint + Azure Cloud souverain<\/td>\n<\/tr>\n<tr>\n<td>Maintenance model (MCO)<\/td>\n<td>Dedicated Sinorfi team, contractual SLA<\/td>\n<td class=\"s2-td-winner\">Same model, SLA adapted to client requirements<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>Results: measurable operational transformation<\/h2>\n<ul>\n<li><strong>Zero manual intervention on notification cycles<\/strong> \u2014 The robot manages a complete citizen alert campaign end to end \u2014 from agent submission to regulatory archiving \u2014 in minutes, with no human intervention.<\/li>\n<li><strong>Automatic processing 3 times a day \u2014 compliance guaranteed<\/strong> \u2014 Water analysis reports are processed at 10am, 1:30pm and 4pm without human intervention. Normalised classification and automatic Excel entry ensure the regulatory traceability required by health authorities.<\/li>\n<li><strong>National scalability \u2014 from region to all of France<\/strong> \u2014 The robots cover multi-regional scopes (5 regions for water reports) and millions of potential users for citizen alerts, with no increase in human workload.<\/li>\n<li><strong>3 years of renewed strategic partnership<\/strong> \u2014 SUEZ SA's trust in Sinorfi is demonstrated by a Build &amp; Run contract renewed over time, covering corrective and evolutionary maintenance of the entire production robot fleet.<\/li>\n<li><strong>Directly transferable expertise<\/strong> \u2014 The methodologies, automation patterns and MCO practices developed for SUEZ provide a reusable reference for any document process automation project with strong regulatory constraints.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Since 2023, Sinorfi designs, develops and operates a complete suite of Power Automate robots for SUEZ SA. Two flagship cases: the automation of citizen alerts during water outages, and the regulatory processing of drinking water analysis reports across 5 French regions.<\/p>","protected":false},"featured_media":696,"template":"","meta":[],"class_list":["post-645","cas_client","type-cas_client","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/sinorfi.com\/en\/wp-json\/wp\/v2\/cas_client\/645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinorfi.com\/en\/wp-json\/wp\/v2\/cas_client"}],"about":[{"href":"https:\/\/sinorfi.com\/en\/wp-json\/wp\/v2\/types\/cas_client"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sinorfi.com\/en\/wp-json\/wp\/v2\/media\/696"}],"wp:attachment":[{"href":"https:\/\/sinorfi.com\/en\/wp-json\/wp\/v2\/media?parent=645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}